Frequently Asked Questions

Deposits are refunded in full, once the condition of the accommodation has been checked, and within a maximum period of 90 days. In the event of any damage or repairs, the cost of these will be deducted from the deposit. The obligation to refund the deposit rests exclusively with the owner and proprietor of the residential property with whom the rental contract was signed.

The booking fee is the management fee for your booking and is non-refundable. All other charges may be refunded provided that the conditions of our refund policy are met.

Yes. You can let us know your preference and we will take it into account to make the adjustment as far as possible. If you want to book accommodation with a friend, you must inform the team so that they can make the necessary arrangements. Unless otherwise specified, roommates are assigned randomly by default, always respecting the gender of the tenant.

Of course! You can visit any of our residences at any time, as long as you give sufficient advance notice of your intention to visit. Each residence has a different manager, so it will be necessary to coordinate the visit with each of them in advance. Ask our team to arrange this for you.

Pets and companion animals are not permitted in any of our residences except for justified medical reasons.

To formalize your reservation, you must pay the deposit, the first month's rent, and the reservation management fees. These prices vary depending on the residence. Once you request a reservation, the Housing team will contact you via email to provide you with the payment information. You have 48 hours to make the payment and secure your place, as if the deadline expires, the reservation will be automatically canceled.

Depending on the residence, you can sign a lease agreement with different durations or it will have a fixed duration for the academic year, i.e., from September to July. We recommend that you carefully review the descriptions of each accommodation so that you can find out which residences offer greater flexibility in terms of duration.

All residences have washing machines and dryers or clotheslines in common areas and, in some cases, in the apartments themselves. Depending on the residence, the use of these washing machines may be free or incur an extra cost.

Once again, to find out exactly what services are included in the price, we recommend checking the description of each accommodation. However, in the vast majority of cases, electricity, water, and Wi-Fi costs are already included in the price. On the other hand, cleaning and meals will depend on the residence you book.

You can move into the residence from the start date of the contract. A date and time will be set to give you the keys and show you around the residence. During Easter and Christmas, the residence will continue to be your home.

Each residence has a manager with whom you will have direct contact to communicate any queries or incidents.

If you are staying near the center of Murcia, you can get to UCAM by tram, heading towards Universidades and changing at UCAM - Los Jerónimos at the Los Rectores - Terra Natura stop. Alternatively, you can take the 44A bus, which goes directly there. If you are staying in the La Ñora area, you can easily walk there.

All of our residences have a series of mandatory joint standards that you can consult in the following link : https://www.spainhousing.es/normativa-interna