Return policy

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Refund Policy

This policy applies to:

All applicants in the residences of Spain Student Housing in which they have accepted a room or apartment in one of their residences may proceed to a refund depending on their application.

Refund Policy

1. If the student decides to cancel his apartment before June 30, the deposit and the months paid will be refunded. The reservation management fee will not be refunded in any case.

2. If the student cancels the accommodation after June 30, the refund of the deposit will be applied if an applicant occupies the place within one month. The reservation management fee will not be refunded, nor will the months paid except for the following exceptions (in all these cases documentary proof must be provided):

• Serious illness that prevents the student from carrying out his or her studies.
• Death or serious illness of an immediate family member (father, mother, sibling or child)
• Not having been accepted at the Universidad Católica San Antonio (UCAM).
• Other exceptional cases that will be evaluated by a specific commission.

The applicant shall have a maximum period of one (1) month from the date of leaving the residence or from the date of notification of cancellation to claim the reimbursement. 

In addition, you will have a maximum period of one (1) month from the resolution of the refund to complain via email to info@spainhousing.es the resolution. This claim will be studied by the Committee that will have a maximum period of 3 weeks to give an answer by email to the student.

Reimbursement procedure

If you have made a reservation for Los Jeronimos, the reimbursement procedure will be as follows:

1. To request a refund of the reservation, the refund form must be filled out with the student's or applicant's information. To avoid errors, it is necessary to attach all the information requested here.

2. The return process will be carried out under normal conditions and may take up to 2 months from the receipt of the request.

3. Refunds will be made by bank transfer, Spain Student Housing will not be responsible for bank transfer fees/costs or other costs charged by any bank.

For all other residences, you must contact the company responsible for the residence directly through the person in charge of the residence for the claim and resolution of the reimbursement.

*For economic or community reasons, never for lack of documentation or lack of guarantee of the applicant's return. 

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